Project Overview

Pekin Insurance leveraged our Customer Communications Management Services to deploy SmartCOMM enterprise CCM. The new platform reduced the former three-week documents generation turnarounds to less than a week, thereby achieved 67% improvement in process efficiency. 

Benefits

• Improved document creation process efficiency by 67% 

• Slashed technology costs by 29% 

• Reconciled and migrated over 3,000 legacy forms spanning Personal,  

• Commercial and Workers’ Comp P/C lines. 

• Gained a scalable, flexible, cloud-first enterprise CCM platform